Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Worldwide Shipping

We are proud to offer worldwide shipping on all our products. No matter where you are, whether in Europe, the United States, Asia, or any other part of the world, we will ensure your order is delivered securely and promptly. Our global reach ensures that the finest natural gemstones are within your grasp, wherever you may be.

Shipping Times

Shipping times may vary depending on your location. Estimated delivery times are:

• Domestic: 5–7 business days

• International: 10–20 business days

Please note that these are estimated timeframes and may be affected by external factors such as customs delays or carrier disruptions.

Shipping Rates

Shipping fees are calculated at checkout based on your location and the shipping method selected. Free shipping may be available on qualifying orders during promotional periods.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Tracking may take 24–48 hours to become active.

Delays and Issues

While we strive to ensure timely delivery, Prestige Stones is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. If your order is significantly delayed, we will do our best to assist you.

Customs and Duties

For international orders, customs duties, taxes, and fees may apply. These are the responsibility of the customer and are not included in the purchase price or shipping fee.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please notify us as soon as possible. We will investigate and help resolve the issue based on the carrier’s policies.