index
A Tradition of Brilliance

"At the heart of our company is a simple promise: to offer only genuine beauty with unwavering integrity. Every gemstone we showcase and every diamond we deliver reflects our commitment to quality, transparency, and trust. Behind the scenes, our dedicated team works tirelessly to ensure your shopping experience is as easy, safe, and secure as the jewellery is brilliant."

Accepted Payment Methods
We accept a variety of secure payment methods to provide you with convenience and flexibility. These include:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

  • Bank Transfer

  • PayPal

  • Apple Pay / Google Pay (if supported by your device)

  • Other secure payment gateways available at checkout

Payment Terms
All payments must be made in full at the time of purchase. Orders will not be processed or shipped until payment has been successfully received and confirmed.

Currency
All prices are listed and charged in GBP, unless otherwise specified. If you are shopping from outside this currency zone, your bank may apply a conversion rate or international transaction fee.

Security
Your payment information is processed securely using encrypted payment gateways. We do not store or have access to your full credit card details. Your privacy and data security are extremely important to us.

Taxes and Duties
Applicable sales tax may be charged based on your shipping address and local tax regulations. For international orders, customs duties, taxes, and additional fees may apply and are the responsibility of the customer.

Failed or Declined Transactions
If your payment is declined, please ensure that your billing information matches your bank records. You may also try a different payment method or contact your bank for assistance.

Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. If you do not receive confirmation within 24 hours, please check your spam folder or contact us directly.

Fraud Prevention
To protect against fraud, we may request additional verification or identification before processing certain high-value orders. We reserve the right to cancel any order that appears suspicious or fraudulent.

Contact
If you experience any issues during the payment process, please contact us at support@prestigestones.co.uk  - We're here to help.