1. What types of gemstones do you offer?
   We offer three distinct ranges:

• Natural Loose Gemstones — rubies, sapphires, emeralds, and more, all hand-selected for quality, authenticity, and beauty

• Natural & Lab-Grown Diamonds — clearly labelled on each listing

• Fashion Jewellery — crafted for style and affordability, which may feature lab-created or CZ stones
  
  Every product is clearly labelled with its material type and certification details.

2. Do you sell finished jewellery like rings or earrings?
   Yes. We offer a wide range of jewellery including rings, bracelets, earrings, and necklaces. Our fine jewellery pieces feature natural gemstones and diamonds, while fashion pieces may include lab-created or CZ stones for style and value.

3. Are your gemstones natural?
   All loose gemstones in our Gemstone Search are 100% natural, sourced from trusted suppliers and mines. Any treatments, enhancements, or lab origins are always clearly stated in the product description.

4. Do you offer custom gemstone cuts?
   No. We do not provide a gemstone cutting service. However, we do offer bespoke jewellery — sourcing and supplying gemstones that can be set into tailored designs through our trusted jewellery partners. This allows you to create a unique piece without needing to manage the design or cutting yourself.

5. Do you ship internationally?
   Yes. We provide secure, insured worldwide shipping. Rates and delivery times vary by location, and full tracking is provided for every order.

6. How can I track my order?
   Once shipped, you’ll receive an email with your tracking number and courier link so you can follow your parcel in real time.

7. Who is responsible for customs or import taxes?
   International customers are responsible for any customs duties, taxes, or import fees set by their country. That said, we do everything possible to make the process smooth and hassle-free. Most orders pass through without additional charges, and if fees do apply, they are usually minimal. Our shipping partners are experienced in handling customs clearance quickly, so you can shop with confidence.

8. Can I return or exchange a gemstone?
   We accept returns under our Refund Policy. Items must be unused, in original condition, and returned within the specified timeframe. Please review the policy page for full details.

9. How do I contact customer support?
   You can reach us at support@prestigestones.co.uk. Our team is here to help with orders, gemstone enquiries, and after-sales support.

10. Where is Prestige Stones located?
    Our registered office is:
    Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom

11. What are the timeframes for shipping?
    We ship quickly and securely:

• UK Mainland: Delivery typically takes 1–3 working days

• International: Delivery usually takes 3–6 working days

All orders are fully tracked and insured, and most arrive even sooner than the estimated timeframe.

12. What are my payment options?
    We accept debit/credit cards, bank transfers, and installment payments. All payments are processed securely through PCI-compliant gateways.

13. My item has not arrived within the specified timeframe. What should I do?
    Occasional delays can occur due to couriers, customs, or bank holidays. If your order is delayed, simply contact us and we’ll liaise with the courier to resolve it as quickly as possible.

14. I can’t find the stone I require. Can you help?
    Yes. We can source gemstones directly through our suppliers and partners — with or without certification depending on your preference. Provide details such as gemstone type, weight, and specifications, and our team will assist you in finding the right match.