At Prestige Stones, we aim to provide a seamless and secure payment experience. This policy outlines our accepted payment methods, processing times, and the safeguards we put in place to protect your information.

1. Accepted Payment Methods
We accept a range of trusted payment options for your convenience:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)

• Bank transfer

• PayPal

• Apple Pay / Google Pay (when supported by your device)

• Other secure payment gateways available at checkout

2. Payment Terms & Processing
Payments usually clear instantly, allowing us to prepare and ship your order without delay. In rare cases, bank verification or security checks may extend processing times slightly. Should this happen, we will keep you informed at every step.

3. Currency & Conversion
All prices are listed and charged in GBP (£) unless otherwise stated. If you are purchasing from outside the UK, your bank may apply a conversion rate or an international transaction fee. These are set by your bank and are beyond our control.

4. Security Measures
Protecting your financial privacy and security is our highest priority. All payments are processed through encrypted, bank-grade payment gateways. We never store or have access to your full card details. This ensures that every transaction is handled with the same level of protection used by leading financial institutions.

5. Taxes, Duties & Import Fees
Orders shipped within the UK include VAT where applicable. For international purchases, local customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer, but our shipping partners are experienced at handling customs clearance smoothly. Most shipments pass through with minimal or no additional costs, giving you peace of mind.

6. Failed or Declined Transactions
If your payment is declined, please check that your billing information matches your bank records. You may also try another payment method or contact your bank for assistance.

7. Order Confirmation
Once your payment has cleared successfully, you will receive an order confirmation email. If you do not receive this within 24 hours, please check your spam folder or contact us directly.

8. Fraud Prevention
For your protection, we may request additional verification or identification before processing certain high-value or unusual orders. Prestige Stones reserves the right to cancel any order that appears suspicious or potentially fraudulent.

9. Contact for Payment Issues
If you experience any issues during the checkout process, please contact us at support@prestigestones.co.uk. Our team will be happy to assist you quickly and discreetly.