Answer
1. What types of gemstones do you offer?
We specialize in natural loose gemstones only, focusing primarily on Rubies, Sapphires, and Emeralds. Every gemstone is handpicked for quality, authenticity, and beauty. We do not sell synthetic stones such as Moissanite or Cubic Zirconia on Gemstone Search.
2. Do you sell finished jewelry like rings or earrings?
Yes, we offer a range of beautifully crafted finished jewellery, including rings, bracelets, earrings, necklaces, and more. While we focus on stylish and affordable pieces, please note that not all gemstones used are natural or certified. Our jewellery provides eye-catching designs and vibrant color at an accessible price point.
3. Are your gemstones natural?
Yes. All our gemstones are 100% natural, sourced from trusted suppliers and mines. We do not deal in synthetic or lab-created stones.
4. Do you offer custom gemstone cuts?
Yes, we provide custom-cut gemstones in a variety of unique shapes. While we don’t design finished jewellery, our stones are cut to highlight their natural elegance and brilliance.
5. Do you ship internationally?
Absolutely! We offer worldwide shipping so you can enjoy our natural gemstones no matter where you are. Shipping rates and delivery times vary by location.
6. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. Use it on the carrier’s website to follow your package’s progress.
7. Who is responsible for customs or import taxes?
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. Please check with your local customs office before placing an order.
8. Can I return or exchange a gemstone?
We accept returns under specific conditions. Please refer to our Refund Policy for full details. Items must be returned unused, in original condition, and within the return window.
9. How do I contact customer support?
You can reach us anytime at support@prestigestones.co.uk. We’re happy to assist with any questions about your order, gemstones, or policies.
10. Where is Prestige Stones located?
We are based at:
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.
11. What are the timeframes for shipping?
Shipping to UK Mainland typically takes up to 8 days. International shipping can take up to 15 days, though most orders arrive within 2–4 days.
12. What are my payment options?
We offer multiple payment methods including debit/credit cards, installment payments, and bank transfers, all secured through our protected payment gateway.
13. My item has not arrived within the specified timeframe. What should I do?
Delays can occur due to courier issues, customs processing, or payment clearance delays. For the fastest delivery, we recommend using bank transfers, as payment gateways may cause delays during weekends or bank holidays.
14. I can't find the stone I require. Can you help?
Absolutely. Let us know your specific requirements—whether diamonds, rubies, or other gemstones. We can source stones directly from mines, with or without certification, depending on your preference. Just provide desired weight, dimensions, and any other specs, and our team will assist you.