- No EU import duties.
- Ships in our fully recyclable and biodegradable signature boxes.
Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Worldwide Shipping
We offer worldwide shipping on all our products. Whether you are in Europe, United States, Asia, or anywhere else, we ensure your order is delivered securely and promptly. Our global reach brings the finest natural gemstones right to your doorstep, no matter where you are.
Shipping Times
Shipping times vary depending on your location. Estimated delivery times are:
Domestic: 5–7 business days
International: 10–20 business days
Please note these are estimates and may be affected by factors like customs delays or carrier disruptions.
Shipping Rates
Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders during promotional periods.
Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking information may take 24–48 hours to become active.
Delays and Issues
While we strive for timely delivery, Prestige Stones is not responsible for delays caused by carriers, customs, or unforeseen events. If your order is significantly delayed, please contact us—we’ll do our best to assist.
Customs and Duties
For international orders, customs duties, taxes, and fees may apply. These costs are the customer’s responsibility and are not included in the purchase price or shipping fees.
Lost or Damaged Packages
If your order arrives damaged or is lost, please notify us as soon as possible. We will work with the carrier to investigate and help resolve the issue according to their policies.