At Prestige Stones, your order’s journey is handled with precision, care, and transparency—from the moment it’s placed to the moment it arrives at your door.

1. Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or UK holidays begin processing on the next working day. You’ll receive email updates throughout the process.

2. Shipping Destinations & Logistics
We provide worldwide shipping, ensuring secure and timely delivery of natural gemstones and curated jewellery to your doorstep—no matter where you are.

3. Shipping Methods, Insurance & Pricing

• Shipping rates are automatically calculated at checkout based on your location and chosen shipping method. Free standard shipping may be available during select promotions.

• All orders are fully insured, safeguarding your valuable shipment in transit.

4. Delivery Timelines
Estimated delivery times (from moment of dispatch):

• UK Mainland: 1–3 business days

• International: 4–8 business days

5. Tracking & Notifications
Once your order is on its way, you’ll receive a tracking number via email. Tracking information usually becomes active within 24 hours or less. You can monitor your shipment through the carrier’s platform.

6. Delays, Customs & Duties
While we partner with experienced couriers for smooth delivery, factors like customs processing and carrier disruptions may occasionally cause delays. For international orders, customs duties, import taxes, or regulatory fees may apply—these are set by your country and not included in your payment. Most customers experience minimal additional charges, and we’re here to guide you through any customs-related concerns.

7. Lost, Damaged, or Delivered-in-Error Orders
If your order arrives damaged or goes missing, notify us immediately. We’ll file an insurance claim, handle the investigation with the carrier, and support you through resolution. We highly recommend opting for special delivery for added protection.

8. Special Delivery Requests & Rush Orders
Need something expedited—or delivered on a specific date? We’re happy to assist. Please contact customer support, and we’ll explore options like express shipping, Saturday delivery, or holding at a courier location. Additional fees may apply.

9. Packaging & Presentation
Each order arrives beautifully prepped for a luxurious unboxing experience: secure and discreet protective packaging, branded inner touches, and an optional welcome card or reference to certificates.

10. Contact for Shipping Concerns
If you have any questions about your shipment—tracking, delays, customs, or requests—reach out to us at support@prestigestones.co.uk. We’re here to keep your experience smooth and assured.